Help Desk

Sustainability is at the core of Graydon Skincare. Learn more at GraydonSkincare.com/Sustainability. 

All of our products are vegan (do not contain animal or animal-derived ingredients) with the exception of Putty, which contains Manuka honey and beeswax. Please ensure that you check the ingredient tab on our product pages for a full ingredient list...

We often receive questions about whether our products are appropriate for use during pregnancy and while breastfeeding. This can be a difficult question to answer, as every person and every pregnancy is unique. We recommend that you seek the guidance of your...

We offer Safe Ship. This insurance covers lost, stolen and damaged packages. For a small percentage of your order, you can get coverage on your package. You can add Safe Ship to your order by selecting the toggle button. This can be...

We are a small team and do our best to ship orders within 2–4 business days of receipt. Please note that delays may occur. You will receive a confirmation email or text message with your tracking number once your order...

If an order has not been packed or shipped, we may be able to cancel your order. Please contact our Customer Experience Team with your order number at GraydonSkincare.com/Help, right away. We are unable to add a discount code to an...

If your order is returned to us due to an incomplete or incorrect shipping address, we can re-ship your order for a re-shipping fee.  If you receive a Notice of Delivery card from UPS and your order is dropped off at...

We offer free* standard shipping to most addresses** on orders of $60 or more. Please note that we do not deliver to PO boxes.  At this time, we do not ship outside of Canada. However, a number of our retail...

Our entire product line is ocean and reef-safe. We are committed to animal welfare, which is why our entire line is cruelty-free and certified by Leaping Bunny. 

Staying connected to our Canadian roots is of great importance to us. We source local and domestic ingredients whenever possible. In fact, many of the ingredients found in our formulations are sourced from small growers within Canada.

We certainly do! With every order, you will receive 2 free randomly selected samples. Please note that the samples are selected based on availability. You can also purchase specific sample sachets on our product pages. Please note that if you...

While we pride ourselves on our clean, plant-based, superfood-inspired formulas, any person at any age can have a reaction to an ingredient and/or product. It's always best to consult the advice of a pediatrician, dermatologist and/or naturopath. We also recommend...